FREQUENTLY ASKED QUESTIONS
QUESTION: WHAT IS YOUR DESIGN PROCESS?
Answer: Our process is streamlined to save you time and confusion. Below is a step-by-step guide of our process.
QUESTION: DO YOU TAKE CONSULTATIONS?
Answer: Yes. We schedule consultations for all design projects. Once your needs have been communicated and a deposit is received our designer will schedule an initial consultation with you.
QUESTION: WHEN IS PAYMENT DUE?
Answer: A 50% deposit is due to begin designs and final payment is due before the release or printed or digital designs.
QUESTION: WHAT FORMS OF PAYMENT DO YOU ACCEPT AND HOW DO I PAY?
Answer: We accept all major credit cards, debit cards, and bank transfers. We invoice through Paypal.
QUESTION: HOW LONG WILL IT TAKE TO GET MY DESIGN?
Answer: Our turnaround times vary based on the project and client. Below are typical turnarounds. However your turnaround can be shorter or longer depending on the complexity and size of the project, and our communication.
Web Designs – 1week to 4 weeks
Logo Design – 1 week to 4 weeks
Business Cards 1 week to 2 weeks
Layout Presentations - 1 weeks to 3 weeks
Signage - 1 week to 3 weeks
Facebook Integration – 1 week to 2 weeks
Custom Designs - Varies
All requests will be processed and completed on a first-come, first-served basis. On average designs are completed within 7 to 21 business days.
QUESTION: IS THERE A FEE FOR RUSH DESIGNING?
Answer: Yes. There is a quoted fee for expedited designing. This is not to be mistaken with rush shipping/delivery of printed designs. Rush shipping/delivery costs will vary based on printer.
QUESTION: DO YOU HAVE PACKAGES?
Answer: Yes. We offer a small business package which bundles services. See our Services page for a full description of each package.
QUESTION: WHAT SERVICES DO YOU OFFER? WHAT WOULD BE MY INVESTMENT?
Answer: BOSS Encounters LLC offers targeted design services for the business in need. Our services include: web design, logo design, business cards, presentation layout, Facebook Integration, and custom design. A full list of our services and prices can be found on our Services page.
QUESTION: DO YOU HAVE REFERRAL BENEFITS?
Answer: Refer a new client and upon completion of their design service, you will receive 10% of total services provided to customer.
*Note: 10% discount is only given to projects of $100 or more.